Common questions
Pricing detail lives on the pricing section. Channel status is on integrations.
Most teams connect WhatsApp or email in under 30 minutes. Add Instagram and Messenger from the same Meta login, then route everything into one inbox.
Yes — agents step in instantly, mid-conversation, with full context. Cronate can escalate automatically or an agent can intervene manually.
Shopify order lookup and catalog sync are on the roadmap. The comparison table marks this as coming soon — it is not live yet.
All data is encrypted in transit and at rest. You own your workspace data — we do not train models on it without explicit consent. We do not claim SOC 2.
Free includes 2 seats. Starter includes 5. Growth includes unlimited seats on one workspace — you are not billed per extra agent on that plan.
Live: WhatsApp, Instagram, Messenger, and email. Coming soon: website chatbot, X, SMS, and Telegram. Chatbot and Broadcast products are also marked soon.
The WhatsApp agent and (when it ships) the website chatbot share one credit pool. Exact allowances land with plan limits at launch — we will not invent a number here.
Yes. Free is for trying the workspace: 2 seats, 500 email sends / month, and 1 WhatsApp number. Paid plans raise those caps; see Pricing.
Ready to unify your customer inbox?
Join the waitlist. Be among the first to run WhatsApp, Instagram, Messenger, and email from one workspace.
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