One person record. Every channel.
A WhatsApp number and a later form email become the same lead. Pipeline, tags, notes, and a merged interaction log — without a second CRM tax.
Pipeline12 contactsLive
Identity merge
Cronate matches people across channels instead of leaving you with three half-records. Pipeline stage, owner, and custom fields sit on that one card.
Identity mergephone + emailLiveWorkspace that scales with seats
Owner, Staff, and Viewer roles. A team of 10 on Growth pays the same seat rate as a team of 2 — you are not punished for covering the inbox.
- Kanban or table pipeline
- Tags, notes, reminders, custom lead schema
- Products catalog using the same field pattern
Pipeline12 contactsLiveWorks with the inbox
Replies, form fills, and CRM notes land on the same person record. Agents pick up in the omnichannel inbox — they do not start over in a separate tool.
Questions about CRM
It is a built-in CRM for shops that live in chat and email. Pipeline, contacts, products, and custom fields — not a 200-object enterprise suite.
Email, phone, and channel IDs attach to one contact. A form fill after a WhatsApp thread updates the same person.
You own workspace data. Export and deletion follow the privacy policy — we do not train models on it without explicit consent.
Ready to unify your customer inbox?
Join the waitlist. Be among the first to run WhatsApp, Instagram, Messenger, and email from one workspace.
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