AI automation flows

Automation that knows when to stop.

Comment-to-DM, keyword replies, and a WhatsApp agent on Gemini 2.5 Flash — with a one-click path to a human when the script runs out.

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Comment → inboxFlow canvasLive
IG comment
→
Keyword DM
→
AI agent
→
Handoff
01

How it works

You define triggers — a comment, a keyword, a form button — and Cronate runs the path. Unresolved intent or a take-over request routes to the inbox.

  • Instagram and Facebook comment → DM
  • Keyword match, attachments, follow-check gates
  • WhatsApp AI agent with human handoff
TriggerInstagram commentLive
When
Comment contains “restock”
Then
Open a DM with the size form
Else
Hand off to inbox if intent is refund
02

Knowledge, not a maze of nodes

Train on catalog copy, FAQs, and policies. The agent answers from that source instead of inventing a parallel bot tree you have to maintain.

Knowledge basesynced across channelsLive
Shipping FAQ12 articles
Return policyUpdated today
Catalog copy48 products
03

Handoff is the feature

Flows are useful until they are not. Cronate is built so an agent can step in mid-thread with the full history — no “please repeat your order number.”

Handoffsame threadLive
I want a refund, not a replacement.
Escalated · refund intent
L
I have the full flow history. Processing the refund now.
Human Handoff

AI handles the routine.
Humans handle the rest.

When a conversation needs empathy, judgment, or complexity the AI can't resolve — an agent steps in with the full chat history already loaded.

01
Customer sends message
Arrives on any channel — WhatsApp, Instagram, email, or chat.
02
AI responds instantly
Matches query to knowledge base, resolves if possible.
03
Escalation detected
Unresolved intent or a manual take-over request routes to a human.
04
Agent takes over
One-click handoff — agent sees full context, types into the same thread.
Sarah K.
WhatsApp
Same thread
Sarah
Wrong item received — I need a refund, not a replacement.

Questions about AI automation flows

Gemini 2.5 Flash, using your knowledge base. It escalates automatically when it cannot resolve the intent.

Yes. A Flow DM button can send a form URL with the contact already attached so the fill maps back to the same lead.

No. Triggers and knowledge are workspace settings. You do not ship a custom bot for every campaign.

Ready to unify your customer inbox?

Join the waitlist. Be among the first to run WhatsApp, Instagram, Messenger, and email from one workspace.

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