Omnichannel inbox

One workspace for every thread.

WhatsApp, Instagram, Messenger, and email in a shared inbox — with assignment, collision lock, and tickets so two agents never type over each other.

Get early access See pricing
Sarah K.WhatsApp · locked by LeahLive
Where's my order?
Reply as Leah…
Send
01

How it works

Connect the live channels, then every inbound message is a conversation on a person record. Staff pick up, lock the thread, and reply in the customer’s original app.

  • WhatsApp, Instagram, Messenger, and email — live
  • Staff assignment and collision lock
  • Tickets and WhatsApp template messages
Live channelsLive
WhatsApp
Live
Instagram
Live
Messenger
Live
Email
Live
02

Context stays with the person

Channel hops do not create duplicate contacts. A WhatsApp ping and a later email are the same thread history for whoever takes over.

Sarah K.one person recordLive
WhatsApp
+1 555 014 882
merged
Email
sarah@example.com
merged
Instagram
@sarahk
merged
03

Built for small teams

Unlimited seats on Growth. You are not paying per-agent tax to keep the shop’s DMs covered on a Saturday.

Workspace · Growthunlimited seatsLive
L
Leah
Owner
M
Marcus
Staff
A
Aisha
Staff
P
Priya
Viewer
Human Handoff

AI handles the routine.
Humans handle the rest.

When a conversation needs empathy, judgment, or complexity the AI can't resolve — an agent steps in with the full chat history already loaded.

01
Customer sends message
Arrives on any channel — WhatsApp, Instagram, email, or chat.
02
AI responds instantly
Matches query to knowledge base, resolves if possible.
03
Escalation detected
Unresolved intent or a manual take-over request routes to a human.
04
Agent takes over
One-click handoff — agent sees full context, types into the same thread.
Sarah K.
WhatsApp
Same thread
Sarah
Wrong item received — I need a refund, not a replacement.

Questions about Omnichannel inbox

WhatsApp, Instagram, Messenger, and email. Website chatbot, X, SMS, and Telegram are on the integrations roadmap.

Collision lock keeps one agent typing. Others can watch; they cannot send over each other.

Yes. The WhatsApp agent and automation flows write into the same conversation. When they escalate, a human continues the thread.

Ready to unify your customer inbox?

Join the waitlist. Be among the first to run WhatsApp, Instagram, Messenger, and email from one workspace.

No credit card required · Cancel anytime